|
Essential Cover |
Premium Cover |
Premium Plus |
| Desktop Cover |
Yes |
Yes |
Yes |
| Laptop Cover |
Yes |
Yes |
Yes |
| Monitor Cover |
Yes |
Yes |
Yes |
| Printers / Plotters |
Yes |
Yes |
Yes |
| Add on equipment |
Yes |
Yes |
Yes |
| NBD Response |
Yes |
Yes |
-------- |
| Same Day Technical Response |
-------- |
Yes |
Yes |
| Same Day Onsite Response |
-------- |
-------- |
Yes |
| 4 hr Response |
-------- |
-------- |
Optional |
| Microsoft Software Support |
-------- |
Yes |
Yes |
| Assigned Engineers |
-------- |
Yes |
Yes |
| Quarterly Health Check |
-------- |
Yes |
-------- |
| Monthly Health Check |
-------- |
-------- |
Yes |
| Telephone Support |
-------- |
-------- |
Yes |
| Loan Equipment |
-------- |
-------- |
Yes |
| Log and view calls |
-------- |
-------- |
Yes |
| Training |
-------- |
-------- |
Yes |
| Remote Management |
-------- |
-------- |
Yes |
Service buy is the flexible approach to your IT maintenance and service issues giving you control over what you spend your money on. You only pay for what you use. |
